Our Complaint Handling and Dispute Resolution Measures
We will respond sincerely and promptly to complaints and other requests from our customers and endeavor to gain their understanding.
Complaints
Any dissatisfaction with the Company, such as a request for action based on the Company’s responsibility or liability, or a request for compensation or improvement for damage incurred, regarding the Company’s services, will be accepted at the following contact point of the Company.
Contact
J-STAR Corporation
Compliance Officer
Shin-Kokusai Bldg. 6th Floor, 3-4-1 Marunouchi, Chiyoda-ku, Tokyo 100-0005
Phone: 03-6269-9701 Fax: 03-6269-9710
Dispute Resolution
In the event that a complaint cannot be resolved between the Company and the customer, the Company will use the Financial Instruments Mediation Assistance Center, a specified nonprofit corporation commissioned by the Japan Investment Advisers Association, of which the Company is a member. If the Center is unable to resolve the complaint, a Mediation Committee member, who is a lawyer, will intervene to resolve the issue through the “Mediation Procedure. If you wish to use this procedure, please contact them at the following address.
Specified Non-Profit Corporation Financial Instruments Mediation Assistance Center
Address; Daini Shoken Kaikan, 2-1-1, Kayaba-cho, Nihonbashi, Chuo-ku, Tokyo 103-0025
Phone: 0120-64-5005 Fax: 03-3669-9833
Website: https://www.finmac.or.jp/contact/soudan/
Hours: Mon. to Fri. 9:00 am. to 5:00 p.m. except holidays